Employment

Description
Sells work that generates revenue (billed labor; retail sales); implements and orchestrates sales and CSI programs; primary salesperson; answers telephone; frequent training and coaching of staff; praise and criticism given when needed; oversees scheduling, vehicle routing, work flow, administrative; keeps vehicles and technicians moving at a pace that is conducive to timely service; monitors daily productivity and makes necessary adjustments; adjusts staff as needed; ensures customer and vehicle follow-up; serves as a direct link between customer and technician; handles parts inventory control and order process; develops service estimates; ensures variable costs of doing business are within appropriate guidelines

Responsibilities
Controls overall store profitability/sells work that generates revenues; customer communication and satisfaction; sells all business related services (labor; parts); resolves customer complaint issues; controls workflow; properly bills labor; properly marks-up parts; controls inventory; responsible for cash drawer/POS system

Description
Greets customers; answers telephone; prepares service orders; performs customer ring out; keeps the reception area and restrooms clean; assists manager with scheduling, work flow, administrative duties, etc.; maintains up-to-date filing system for service orders and warranty service orders; assists with pulling parts; assist with outside parts purchases

Responsibilities
Assists manager with customer service issues; helps manager greet customers; assists with cashiering, bank deposits, mailings, etc.; handles general office duties;