Employment

Description
Performs Engine Performance Evaluation (T.U.V.) and related tune-ups; performs Vehicle Maintenance Inspections (V.M.I.); performs in-depth diagnosis and repairs on all power-train management systems; communicates, supervises and trains service technicians; assists manager in training; maintains clean, organized service facility; performs auto care services as directed by manager

Responsibilities
Produces work that generates revenues; has the highest technical level; performs all required services & proper vehicle inspections; uses service information system and parts application guides; determines proper labor pricing; matches or beats billed customer labor time; controls and monitors service bay procedures; educates and trains other technicians; performs quality control

Description

Responsibilities
Sells work that generates revenues (billed labor; retail parts); properly greets customer (in store; telephone); performs customer interview; consults with customer to determine needed services; properly prices services; customer communication and satisfaction; impacts center profitability; responsible for overall center operation during manager’s absence; helps manager greet customers; helps manager with service writing & retail sales during busy periods; assists manager with employee training and customer education; helps manager maintain center productivity; maintains parts inventory; completes operational and administrative paperwork; assists with cashiering, customer interviews, pricing, parts running, bank deposits, answering telephone; quality assurance; must be able to lift a fully inflated wheel and tire; have understanding of inventory control; ability to learn and use POS and information system; oversees appearance of customer waiting area and rest rooms